We are particularly proud of our service standard record. There are always good reasons why an inspection maybe delayed, such as at weekends, bank holidays, geographical location, adverse weather, availability of the vehicle and clarification of an adverse vehicle history. Not withstanding these eventualities we are pleased to say that our average turn-around period over the past two years has been less than three days from booking to issue of our report.
Over the past three years we have inspected over 20,000 vehicles of which only 2.3% have resulted in a complaint and after investigation only 0.34% proved to be justified. To those few unfortunate customers, we offer our sincere apologies and trust that your complaint was settled in a satisfactory manner.
Our promise, is to make every effort to improve on these already exceptional results and continually strive to improve our standards of service.
The following are just a few of the recent complimentary emails we have received from our clients expressing their gratitude for the speed and efficiency we have provided, which is the hallmark of our service commitment to you.
John D...
Very many thanks for your excellent report. I am most impressed with your service and that of the AIM organisation generally. I shall certainly recommend AIM to everyone I know.
Special thanks are due to you for including an estimate of the cost of replacing items damaged by the garage yet previously undamaged. Your whole approach has been in accordance with the highest professional standards.
My next step will be to send a formal letter to the garage damanding repayment within 7 days, covering the whole amount of their bill, plus the cost of replacing the damaged parts and the cost of your report. In the absence of full repayment I shall commence a county court action. If they choose to defend such action I should be grateful if you would give evidence, on payment of your standard fees for court appearances.
Once again, many thanks for all your help.
Judy S...
Many thanks for the excellent and efficient service.
Lindy R...
Thank you for your report.
Very professional and efficient.
Alan C...
I am very impressed with your service I would use again and certainly recommend you...
Katy D...
Tell your line manager from me that you're doing a great job!
Gurpreet B...
Middlesex
The Assured Plus inspection was worth every penny. The engineer was thoroughly meticulous and advice was simple to understand. I purchased the vehicle based on the report. The engineer was courteous and friendly. I will definitely recommend AIM to friends and family. If I decide to purchase a used car in the future then I will choose AIM again. Thank you so much. One very happy customer here.
M.L...
Just a quick message to say Thank You Very Much with all the help you gave me in regards to booking an engineer to carry out the inspection on the car.
The inspection went ahead this morning as planned and as promised the engineer called me on completion of the inspection, he talked me through the inspection and brought to light a few small issues. Very glad that I had the inspection done and it gives me some kind of assurance that I'm not buying anything dodgy or not road worthy.
Mr C...
Mr C... would like it noted that he is very happy with the service he has received from AIM Vehicle Inspections. Mr C... says the report was extremely professional and he is very satisfied with the service he received from our engineer [Engineer's name].
Patrick D...
Dorset
Thank you for your kind report following your thorough inspection of the vehicle. I am grateful for the detailed notes you have provided and will make my final decision with the points you have raised firmly in mind.
Tim B...
Surrey
Many thanks for your help [Engineer's name]. Very thorough and some good sound advice prior to purchase.
Mary K...
Norfolk
Many thanks to you for your prompt action. We have all the details we require and are picking up the vehicle later today.
Kevin M...
Nottinghamshire
Most satisfactory report thorough and conscientious.
Good value.
Many Thanks
Iain M...
Renfrewshire
Many thanks for your prompt service. I've spoken to the dealer and all your recommendations are being attended to. I'll definitely be recommending your service to friends and family in the future.
Dave W...
Aberdeenshire
Thanks for doing the report. After speaking with them when I had your report in my hands I just didn't get a warm feeling about the deal so called it off. Think it was a great idea to get the test done!
Dominique T...
Buckinghamshire
Your engineer [engineer's name], came yesterday afternoon. His professional attitude, his competency and to a larger degree his interpersonal skills impressed me a lot. I liked it. Please pass on my thanks.
Ken C...
Berkshire
Thank you so much I will certainly use you again you have been most helpful.
Caroline O...
Surrey
I just wanted to thank you for a terrific service. I now know that my drive up to Leeds will be worth it and certainly is money well spent for your service!
Jean S...
Yorkshire
Thank you for doing the vehicle check for us. I think you have more than likely saved us a fortune!
Patricia M...
Lancashire
I would like to pass on my appreciation for this very thorough, very informative and helpful report and your professionalism. I am very impressed.
Pritam A...
Middlesex
Thank you so much for your prompt report.
George B...
Manchester
A brief e-mail to thank you for your thorough inspection and report. Following our conversation on the phone I went to [name of garage] (Warrington) and purchased the car. Despite the terrible weather condition it was a safe and very comfortable and enjoyable drive back home.
P R...
Hertfordshire
Many thanks for your report. It was all very clear. I am pleased with the quick and efficient service.
David H...
Devon
Thank you for the very thorough, courteous and prompt service. I have taken note of your comments and will arrange for these issues to be investigated by our Renault dealer.
Carole B...
Kent
Many thanks for your report and for your phone call, both of which I have found very helpful. I would not hesitate to use this service again in the future.
Tony S...
Worcesterhire
Thank you for your quick response to my request to carry out the vehicle inspections and the report which is very comprehensive.
Graham D...
Lancashire
Many thanks for your report and also for getting it completed so quickly.
Andrew C...
London
Thanks very much for the excellent service!
Francisca D...
Warwickshire
Thank you very much for excellent service.
John R...
Devon
We decided to give this one a wide berth in the end. We have bought a similar (make and model) through [dealer's name] in Yelverton. Thank you for saving us a trip and for your expert advice.
Salvo C...
Surrey
Thanks for carrying out the inspection promptly I shall read the report and review your recommendations. Once again thanks for supplying a very efficient service.
Alan M...
Surrey
This is just to say a final thank you for all your help here. I've now had the car a week and driven it every day without a problem. Your report both saved me money - the fitting of new discs would have cost me £300 at least -and provided me with a useful checklist which I can now work through, correcting what needs to be corrected. Your essential corrections are already in hand. The report has, thus, more than paid for itself. I will certainly recommend the inspection to anyone considering the purchase of a car.
Paul G...
Bedfordshire
Thanks for the speedy manner in which you dealt with the inspection.
Chris C...
Northamptonshire
Thank you for your most comprehensive and professional report on the [vehicle] which I have now purchased. Based on your report and my repair estimate costs, [seller] has accepted my offer.
Amanda N...
Yorkshire
I am pleased that I asked you to conduct your examination and your report has assisted us to make decisions how to progress this matter & what is required to repair the [vehicle].
Louise C...
Staffordshire
[...] On a personal note, I would like to thank you for your support; your helpful comments have given me more confidence to take things forward [regarding a legal case].
Anita C...
Surrey
Have received the inspection report. Great prompt service, definately would recommend.
I P...
Staffordshire
Many thanks for your speedy response in inspecting the vehicle and reporting to me.
Hugo M...
Essex
Thank you so much for undertaking the inspection and emailing your report so quickly. I will read the contents this evening and discuss the findings with the vendors shortly.
Simon M...
Essex
Thank you for the report, and for the prompt way in which you dealt with the inspection and report.